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Staff

Management

Head Office

Job Description

Cleaners

You will find below everything you need to know about what we look for in our associates.

Reports to
Pub Manager/Shift Manager
Job Objective

To clean all areas of the pub thoroughly, with the key aim of enhancing the customer experience by having excellent standards of pub cleanliness.

Essential requirements

You must:

  • have proof of right to work in the UK
  • have a UK bank account in your own name
  • be able to converse in English
  • have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities

Daily

  • Wipe and polish the front of the bar
  • Vacuum all carpets and upholstery and remove all chewing gum
  • Dust and polish all chairs, tables and all drinking shelves
  • Polish all brass, including bar rail, kick plates and push plates
  • Dust picture frames and clean the picture glass
  •  Polish poster cabinets
  • Clean all internal glass (eg booths) and all gaming machines, including front panels, sides and top
  • Sweep and wash/mop any floor tiles, marble or hearths
  • Dust all other fixtures and fittings, including skirting, radiators, pipes, fire extinguishers and any other surfaces within reach

Weekly

  • Wet-wipe all skirting boards
  • Dust all lamp shades and bulbs
  • Dust all ceiling and wall extraction fans and wipe the area around grills
  • Wet-wipe and polish all high-level shelves, bric-a-brac and books
  • Wet-wipe window ledges

Quarterly:

  • Take down and wash all lamp shades
  • Take down and wash all bric-a-brac

 

  • Complete other pub-specific cleaning tasks as instructed by the manager
  • Maintain personal knowledge by completing in-house training and workbooks
  • Always adhere to all company policies and procedures
  • Carry out instructions given by the management team and head office
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Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers


Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties 


Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times


Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels