Hot Jobs:
Kitchen Staff The Leyland Lion, Leyland - view details
Kitchen Staff The Cordwainer, Northampton - view details
Floor Staff The Admiral of the Humber, Kingston Upon Hull - view details
Bar Staff The Ivy Wall, Spalding - view details
Home » Career » Management Vacancies »
Staff
Management
- Bar Shift Leader
- Kitchen Shift Leader
- Bar Team Leader
- Kitchen Team Leader
- Hotel Team Leader
- Shift Manager
- Kitchen Manager
- Hotel Manager
- Hotel Night Shift Leader
- Pub Manager
Head Office
Hotel Team Leader
You will find below everything you need to know about what we look for in our management team.
Reports to
Pub Manager/Hotel Manager
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
Essential requirements
You must:
- have proof of right to work in the UK
- have a UK bank account in your own name
- be able to converse in English
- have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Propose and implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
- Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Complete regular checks on portable electrical appliances
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
- Control and manage all new credit application accounts, sales ledger management and payment administration
- Provide reports, as required, for hotel management
- Maintain effective communication, at all times, among the team, hotel manager and night manager
- Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- Report any security issues to the hotel manager immediately
- Take responsibility for extra management tasks, as required, in the hotel manager’s absence
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office Job Description
Person Specification
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties
Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
Team work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
Developing self and others
- Be motivated to learn and develop self
- Seek feedback and invest time in personal development
- Supervise, train and develop others
- Support, encourage and motivate others
- Coach, guide and give feedback to others
Managing change
- Welcome and embrace change, with a positive attitude
- Understand the need for change
- Look for opportunity to improve areas of the pub and business
Gaining commitment
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Act as a role model
Analysing and decision-making
- Understand information quickly and accurately
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues