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The operations team’s number-one focus is to support the pub teams in achieving their goals and objectives, focused primarily on what we believe to be always number-one – the customer...

Each of our area managers has several pubs which they will visit very regularly to help to develop each pub. At J D Wetherspoon, it really is ‘a people thing’. Most of our area managers will have come from managing our pubs themselves, but we are always keen to welcome talented people from other businesses into the company, bringing with them new and groovy ideas.

Our regional managers run a small cluster of pubs and, in addition, provide regular coaching, support and guidance to a group of area managers. The operations team is the heartbeat of the company, an exciting place to work – fast paced, fun and rewarding.

A regional manager’s story

I started my career at one of our pubs as a shift manager and, over time, with lots of training and support, I was appointed as pub manager. I was lucky enough to have run two pubs, before completing the area manager development day and being promoted to trainee area manager. After completing a five-month training programme, I became an area manager, looking after my own area, where I help to support the pubs, to ensure that we deliver the company’s sales and targets – through developing, training and ensuring that our pubs are the best places to work and visit.

Having now been promoted to a regional manager role, I look after a small number of pubs myself, as well as looking after a team of area managers – what a journey it has been!